Orders and Shipping

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We acknowledge and process your order within 1-5 working days of receipt. If the products you ordered are out of stock we will advise you of the lead-time.

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DPD

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Our products are sent by DPD for next working day delivery in the UK. There is a standard charge for any shipment up to 10Kg weight. For higher weight shipments please contact our sales department for a special quote.

Shipments to customers in Europe are by DPD or another carrier. Delivery to most European cities takes 1-3 days depending on the service selected. Delivery to all other areas may take 1 or 2 days longer. If you would like your order shipped by another service or collected by your carrier then please contact our sales department.

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Local Duties and Taxes

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We are not responsible for any duties, taxes or charges levied on import of your order into your home country.

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Returning Damaged goods or wrong item

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Should we have sent you the wrong product, or if our carefully packaged product arrived at your destination damaged you must inform us within 7 days of receipt.

If you don't require a replacement, you must return the goods to us within 14 days of the date of delivery and we will refund the full amount of the returned items. You must request a Returns Material Authorisation (RMA) number from us before returning the goods. Please quote the RMA number on the package and on the shipping documents.

Returned products must include the original packaging /carton, all cables, adaptors, power supplies and accessories and any user documentation and manuals.

If the product is faulty please include a brief description of the fault.

This returns policy does not affect your statutory rights.

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Cancellations and refunds

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Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within 14 working days, beginning the day after the delivery date. If you decide to cancel, please inform us by emailing us at info@freehand.co.uk and then return the goods to us unopened and in their original condition. We will then make a refund. This applies to all our products. However, we regret that we cannot accept cancellations for items where the packaging has been opened. You will be obliged to return the goods in their original packaging and all costs for return shall be borne by you the customer. We would suggest that you return goods by using a “Signed-For” service.

A repackaging and restocking charge may be made for products that have been opened.

If you prefer us to organise the return shipment, we will instruct our courier company to collect. We will notify you with the cost of this service, which will be deducted from the refund.

you prefer us to organise the return shipment, we will instruct our courier company to collect. We will notify you with the cost of this service, which will be deducted from the refund.